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zahid10921's avatar
zahid10921
Joining in
6 months ago

Often getting just 40-80mb on M500 package?

Can someone please help? 

I think this is the correct BQM link... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f91a260d7b48cf8f3a45e470aad4c64580abfe98

 I've connected to and manually set the 2.4Ghz channel to 6 instead of 1 which was very crowded.

I've of course re-booted the router a million times.

I don't have an ethernet cable but even when I'm right next to the hub it doesn't help. Tends to be evenings this gets worse but I don't think it's acceptable.

What should I do?

10 Replies

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  • zahid10921's avatar
    zahid10921
    Joining in
    6 months ago

    I'm pasting the downstream/upstream/network log also from my router status (Hub 3)...

    Downstream

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    11707500007.540256 qam5
    21787500007.540256 qam6
    31867500007.840256 qam7
    4194750000840256 qam8
    5202750000840256 qam9
    6210750000840256 qam10
    72187500008.340256 qam11
    82267500008.340256 qam12
    92347500008.440256 qam13
    102427500008.340256 qam14
    112507500008.540256 qam15
    122587500008.640256 qam16
    132667500008.840256 qam17
    14274750000940256 qam18
    15282750000940256 qam19
    16290750000940256 qam20
    172987500008.940256 qam21
    18306750000940256 qam22
    19314750000940256 qam23
    203227500008.940256 qam24
    213307500009.540256 qam25
    22338750000940256 qam26
    233467500009.440256 qam27
    243547500009.340256 qam28



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked40.900
    2Locked40.350
    3Locked40.350
    4Locked40.350
    5Locked40.960
    6Locked40.360
    7Locked40.950
    8Locked40.950
    9Locked40.360
    10Locked40.900
    11Locked40.350
    12Locked40.350
    13Locked40.300
    14Locked40.960
    15Locked40.940
    16Locked40.330
    17Locked40.940
    18Locked40.350
    19Locked40.350
    20Locked40.900
    21Locked40.350
    22Locked40.300
    23Locked40.950
    24Locked40.36

    0

  • zahid10921's avatar
    zahid10921
    Joining in
    6 months ago

    Upstream

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14310000042.8512064 qam2
    23660000042.3512064 qam3
    33010000042.3512032 qam4
    42360000042512064 qam9
    54960000042.8512064 qam1



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000
  • zahid10921's avatar
    zahid10921
    Joining in
    6 months ago

    Network Log

    Time

    Priority

    Description

    03/11/2024 22:48:52

    notice

    LAN login Success;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    03/11/2024 20:42:54

    Error

    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    02/11/2024 07:45:18

    critical

    No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    01/11/2024 14:35:54

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    01/11/2024 01:24:58

    Error

    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    31/10/2024 22:47:18

    critical

    No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    31/10/2024 07:54:47

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    01/01/1970 00:01:42

    critical

    No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:30:1

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:30:1

    critical

    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:30:1

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:52

    Warning!

    Lost MDD Timeout;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:50

    critical

    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:50

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:50

    critical

    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:49

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 12:29:49

    critical

    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    29/10/2024 07:39:3

    Warning!

    RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    28/10/2024 21:09:53

    critical

    No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

    28/10/2024 12:10:4

    Error

    Service Add Response rejected - Invalid transaction ID;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    40 to 50 Mb/s is what one would expect for a device on the 2.4GHz band.

    Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    The speed at the Hub should reflect your subscription.
    The speed any WiFi device draws data at is limited by its data needs and technical abilities.

    Samknows Realspeed is also available as a free app for Android mobiles and iPhones.

    • WelshGasman's avatar
      WelshGasman
      Superfast
      6 months ago

      @Client62
      Thanks for that link, but it always shows 0 Mb/s for my laptop device, despite values for Upload, Latency etc.?

       

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    All your connection data are within spec.  Your wifi speeds are typical for the 2.4ghz band. If your can connect on 5ghz you will get better speeds, depending on the wifi spec of your devices.

    For the best speeds you need to connect by ethernet. Cables are very cheap. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    If you want better speed over wifi get a Wifi 6 router with 1Gb ports and a device with wifi 6 put hub in modem mode

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Should we assume the speed is OK at the VM Hub, but there is a problem with the laptop ?

    • WelshGasman's avatar
      WelshGasman
      Superfast
      6 months ago

      Well a simple speedtest.net shows around 175Mb/s, so I would say no? ðŸ˜€
      Also why would it show all the other values?
      Not to worry, I was just using it to save having to use an ethernet connected computer to the hub for actual speed.