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Kaldeep's avatar
Kaldeep
Tuning in
6 months ago

Not providing ip adress for my Network

Update. As expected between 4 pm and 01Am I had no broadband. Thats five days when I pay over£85 a month for service I don't get VM security team need to look for an internal threat. I was told by support VM won't investigate their support team unless you have Cri.e Referance number from police. VM are just becoming a waste of time and money no control over their own support staff levels 2 and 3. Level 1 are pite. I moving after 20 years with vm they don't care say good luck to me.

 

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  • jane3144's avatar
    jane3144
    Joining in
    6 months ago

    t’s honestly appalling that a company charging over £85 a month for broadband can leave customers without service for such extended periods. Five days without broadband is unacceptable, especially with the high costs involved. I can’t believe you were told that they won’t even investigate unless you have a police crime reference number! It sounds like Virgin Media is seriously dropping the ball here with their support, especially considering how long you've been a loyal customer. It's unfortunate to see companies like this lose touch with their customers' needs. Hopefully, your next provider treats you with more respect and better service!

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    6 months ago

    Why do you think VM are targeting your connection?

    Sounds like pure speculation on your part.

    Did you follow the advice in your other topic, physically disconnecting from the service and resetting your HUB and changing passwords whilst still offline?

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Remember this phrase from your last tirade ...  "Having worked for VM"

    Having worked for VM one might expect this forum not to be subject to utter nonsense posts.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Kaldeep 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with your service. So that we can assist and look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina