Forum Discussion

Gina1980's avatar
Gina1980
Dialled in
3 months ago

Noisy WiFi pod - needs replacing?

Hi,

I have a hexagonal WiFi pod and the fan on it is going non-stop. I have unplugged it for now as it’s also getting warm. 
I see from previous threads with the same issue that someone gets in touch to replace it. Please could someone DM me to arrange that?

Thank you. 

WIFI

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    The first point of a fault call is phoning VM - Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.

    Otherwise wait here a day or two for a VM Mod to pick this up and discuss directly with you.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      3 months ago

      Hey Gina1980,

       

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your WiFi pod.

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
       

      Kind Regards,
      Steven_L

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    a hexagonal WiFi pod lacks a fan, unplug ASAP before a thermal fault occurs.