Forum Discussion

Charley2's avatar
Charley2
Joining in
2 years ago

No wifi signal

I am struggling to get a wifi signal in my apartment outside of the living room (where the router is set up).
For info..I live in a new build 2 bed apartment..all walls are hellish thick and every door is fire rated..so the apartment is great for energy efficiency but apparently woeful for WiFi connectivity!

I have tried the app ‘room scanner’ to prove bad signal and get a wifi booster but low and behold when I leave the living room and take the 5 steps to the bedroom it tells me I must be ‘outside’ as the connection completely drops off (surprise surprise)….and…no wifi connection = no room scanning = no further help with my issue! 🤦🏻‍♀️ can someone advise what I’m to do now? I have not had the best experience with Virgin Media call centres or ‘service’ teams..so was hoping it could be an easy online fix! 

Thanks!!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    If your rooms are as bad as you say, you will need to wire up any access points.  Look at Powerline Adaptors and forget the VM Pods as they will need a strong WiFi connection to the Hub to work. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Your super efficient wall insulation very likely includes aluminium foil which is a perfect RF screen. Even the best WiFi system is going to give poor results from one room to the next. Your best alternative will very likely be powerline adaptors. 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello Charley2.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with the WIFI coverage in your property.

    I did run a few tests from here on your hub and can see that you are on our Volt bundle.

    With you being on this we can send out a maximum of 3 pods free of charge.
    I'd like to take a look into getting the first pod sent out and take it from there if you require any more.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Charley2's avatar
    Charley2
    Joining in
    2 years ago

    Thanks everyone! I will try a pod and failing that look into purchasing the power line thing, as I’d prefer not to be spending more money than I have to! 
    The issue I have with the signal is that I doing the test in the same room works fine, then as soon as I leave the room ….the download mbps drops from 248 to 17 and upload speed from 26 to 0. As soon as I close the door the signal disappears entirely. 
    thanks everyone I will see how it goes from here!