No WiFi connection
We have tried everything, the app cannot detect the hub, blue light flashing. Hub 5
Forum Discussion
10 Replies
Check for local faults. Power cycle the Hub.
So many people having this issue including myself. Been flashing blue since mid day. Area 22 is down for many yet no one seems to know what’s going on.
VM has been down since 14.15 and is still down. Major fault .PE9 told it might take more than 24 hrs to sort.
This is worrying considering the amount of people who work from home. Simply not good enough.
You need a backup connection when working from home as you cannot rely on a residential connection with no SLA.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensationv
We're in PE6 deeping St James and ours when down about 10:30pm tonight and now flashing blue
I have the same in NR18 - norfolk. No Internet since 2pm yesterday. Virgin have said there's an issue with my box and will send an engineer out in a weeks time when clearly it seems to be a widespread problem. I work from home and this is a joke. Wish I stayed a sky customer!
Us too. IP22. Anybody know when this is getting fixed?
same for PE13, i have an engineer coming out today but i doubt anything will happen, seems like a major fault somewhere and with no notice about it anywhere or VM not even acknowledging it i highly doubt it will get sorted anytime soon especially before the weekend.
- John_GS
Forum Team
Hi Abbo72
Thanks for posting and welcome back to the community. Apologies for any Broadband issues. There are no known outages so we hope everything is resolved for you since the post. If not, the first thing to do is check our service page - https://virg.in/servicechecker and then pop the postcode and surname of the account holder in. Any local issues will show and if not, you're also able to run a fault test on the services/your equipment via that page as well.
Keep us posted if you need further help.
