bev369
2 months agoSettling in
No Service
So after 11days with no service a lady from virgin rang and said she will be checking in and out of our account to get it fixed and would call us between 4.30pm and 5pm. Guess what no call. A text message was sent about an hour ago to say engineer was on his way now and yep it should now be fixed by tomorrow. Meanwhile a check on virgin app tells us hub hasn't finished being set up whilst another says a large outage whilst working on installing copper wire or something. Which is it. Why not do what do what you say you will. So frustrated and angry right now and will be looking into cancelling contract as it's not giving what it promises