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lee-w's avatar
lee-w
Joining in
5 days ago

no internet got promised new router today as got autistic son

hello i got told yesterday a replacement hub5 would be with me today had no email to confirm this got a text yesterday saying

Your replacement kit will be with you on Fri 10 Oct.Yodel will be in touch with a timeslot and details on how to reschedule if you need to.

 

All Virgin Media O2-branded devices are compliant with the UK Product Security and Telecommunications Infrastructure Act. More information can be found here virginmedia.com/psti

i need this sorted as my son is struggling really bad.

 

 

2 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 days ago

    Hello lee-w,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your router delivery. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L