No Hub connection but through EXT

Question

Hi all, since about October none of my devices will connect through the hub but I'm able to connect through an EXT booster.

Had to reset all my connections including CCTV, laptops, mobiles etc, done all the usual reset, factory reset with no success and I've not changed any settings.

Has anyone any tips of what could be causing my problem and what could I do to rectify it?

Cheers

Client62 · Answer

Has some bright spark blocked the Wi-Fi access on the VM Hub by using the VM Connect app ?

Client62 · Answer

Login to the VM Hub menu and find out, don't assume the answer is No !

pd0411 · Answer

Sorry total novice, I.m logged in but where would I need to check?&nbsp;

Tudor · Answer

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

Click on the “> Check router status” button
Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
Click on the “Upstream” tab, copy the text and paste into your reply
Click on the “Networking” tab, copy the text and paste into your reply.

Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

pd0411 · Answer

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 119500000011.141QAM 2568213900000012.541QAM 2561316300000011.541QAM 2564417100000011.241QAM 2565520300000010.841QAM 2569621100000010.741QAM 25610721900000010.641QAM 25611822700000010.741QAM 25612923500000010.541QAM 256131024300000010.241QAM 256141125900000010.241QAM 256161226700000010.441QAM 256171327500000010.141QAM 25618142830000009.641QAM 25619152910000009.141QAM 2562016299000000940QAM 25621173070000009.340QAM 25622183150000009.540QAM 25623193230000009.540QAM 25624203310000009.540QAM 25625213390000009.940QAM 256262234700000010.141QAM 25627233550000009.941QAM 25628243630000009.741QAM 25629253710000009.641QAM 25630263790000009.941QAM 256312738700000010.241QAM 256322839500000010.341QAM 256332940300000010.341QAM 256343041900000010.341QAM 256363142700000010.141QAM 25637324510000009.641QAM 256403.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked41002Locked41003Locked41004Locked41005Locked41006Locked41007Locked41008Locked41009Locked410010Locked410011Locked410012Locked410013Locked410014Locked410015Locked410016Locked400017Locked400018Locked400019Locked400020Locked400021Locked400022Locked410023Locked410024Locked410025Locked410026Locked410027Locked410028Locked410029Locked410030Locked410031Locked410032Locked41003.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159Locked404.62017422140UpstreamChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000044.35120QAM 64114310000044.35120QAM 64223660000043.85120QAM 64333010000043.35120QAM 64442360000042.85120QAM 6453.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00002ATDMA00003ATDMA00004ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 61038.22KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6OFDMA2007400000000&nbsp;&nbsp;Network LogTime Priority Description 02-01-2025 19:02:39noticeGUI Login Status - Login Success from LAN interface02-01-2025 17:07:35noticeCM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 431119; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:31warningUnicast DSID PSN startup error02-01-2025 17:07:25noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:25warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:20noticeREGISTRATION COMPLETE - Waiting for Operational status02-01-2025 17:07:14warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:14warningDynamic Range Window violation02-01-2025 17:07:14warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:09noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:08noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:07:01warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:06:59noticeHonoring MDD; IP provisioning mode = IPv402-01-2025 17:06:47criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-01-2025 17:06:46criticalCable Modem Reboot because of - HW or Power-On Reset29-12-2024 02:54:13criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;29-12-2024 02:54:13critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;29-12-2024 02:52:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;29-12-2024 02:49:34criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;26-12-2024 06:44:02criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;26-12-2024 06:40:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;26-12-2024 06:39:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;25-12-2024 07:38:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;25-12-2024 07:34:59criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;21-12-2024 11:34:47criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;21-12-2024 11:31:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;21-12-2024 11:31:30criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;19-12-2024 05:52:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;19-12-2024 05:52:40critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;19-12-2024 05:50:21criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;19-12-2024 05:48:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;14-12-2024 10:50:00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;14-12-2024 10:46:44criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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No Hub connection but through EXT

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