Forum Discussion

pd0411's avatar
pd0411
Joining in
2 months ago

No Hub connection but through EXT

Hi all, since about October none of my devices will connect through the hub but I'm able to connect through an EXT booster. Had to reset all my connections including CCTV, laptops, mobiles etc, done...
Client62's avatar
Client62
Alessandro Volta
2 months ago

Login to the VM Hub menu and find out, don't assume the answer is No !

pd0411's avatar
pd0411
Joining in
2 months ago

Sorry total novice, I.m logged in but where would I need to check? 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
    • pd0411's avatar
      pd0411
      Joining in
      2 months ago

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      119500000011.141QAM 2568
      213900000012.541QAM 2561
      316300000011.541QAM 2564
      417100000011.241QAM 2565
      520300000010.841QAM 2569
      621100000010.741QAM 25610
      721900000010.641QAM 25611
      822700000010.741QAM 25612
      923500000010.541QAM 25613
      1024300000010.241QAM 25614
      1125900000010.241QAM 25616
      1226700000010.441QAM 25617
      1327500000010.141QAM 25618
      142830000009.641QAM 25619
      152910000009.141QAM 25620
      16299000000940QAM 25621
      173070000009.340QAM 25622
      183150000009.540QAM 25623
      193230000009.540QAM 25624
      203310000009.540QAM 25625
      213390000009.940QAM 25626
      2234700000010.141QAM 25627
      233550000009.941QAM 25628
      243630000009.741QAM 25629
      253710000009.641QAM 25630
      263790000009.941QAM 25631
      2738700000010.241QAM 25632
      2839500000010.341QAM 25633
      2940300000010.341QAM 25634
      3041900000010.341QAM 25636
      3142700000010.141QAM 25637
      324510000009.641QAM 25640

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4100
      2Locked4100
      3Locked4100
      4Locked4100
      5Locked4100
      6Locked4100
      7Locked4100
      8Locked4100
      9Locked4100
      10Locked4100
      11Locked4100
      12Locked4100
      13Locked4100
      14Locked4100
      15Locked4100
      16Locked4000
      17Locked4000
      18Locked4000
      19Locked4000
      20Locked4000
      21Locked4000
      22Locked4100
      23Locked4100
      24Locked4100
      25Locked4100
      26Locked4100
      27Locked4100
      28Locked4100
      29Locked4100
      30Locked4100
      31Locked4100
      32Locked4100

      3.1 Downstream channels

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
      159944K1840QAM 40961108

      3.1 Downstream channels

      Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
      159Locked404.62017422140

      Upstream

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      04960000044.35120QAM 641
      14310000044.35120QAM 642
      23660000043.85120QAM 643
      33010000043.35120QAM 644
      42360000042.85120QAM 645

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA0000
      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0000

      3.1 Upstream channels

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
      61038.22KQAM 256

      3.1 Upstream channels

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
      6OFDMA2007400000000
       
       

      Network Log

      Time Priority Description
      02-01-2025 19:02:39noticeGUI Login Status - Login Success from LAN interface
      02-01-2025 17:07:35noticeCM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 431119; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:31warningUnicast DSID PSN startup error
      02-01-2025 17:07:25noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:25warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:20noticeREGISTRATION COMPLETE - Waiting for Operational status
      02-01-2025 17:07:14warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:14warningDynamic Range Window violation
      02-01-2025 17:07:14warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:09noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:08noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:07:01warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:06:59noticeHonoring MDD; IP provisioning mode = IPv4
      02-01-2025 17:06:47criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      02-01-2025 17:06:46criticalCable Modem Reboot because of - HW or Power-On Reset
      29-12-2024 02:54:13criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      29-12-2024 02:54:13critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      29-12-2024 02:52:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      29-12-2024 02:49:34criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-12-2024 06:44:02criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-12-2024 06:40:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-12-2024 06:39:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      25-12-2024 07:38:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      25-12-2024 07:34:59criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      21-12-2024 11:34:47criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      21-12-2024 11:31:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      21-12-2024 11:31:30criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      19-12-2024 05:52:40criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      19-12-2024 05:52:40critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      19-12-2024 05:50:21criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      19-12-2024 05:48:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      14-12-2024 10:50:00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      14-12-2024 10:46:44criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;