Forum Discussion

Salamh's avatar
Salamh
Joining in
10 months ago

No https access at all with virgin since 2 days

I have no https access using Virgin broadband. I cannot do my work

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You'll have to give much more information before anyone can help. 

    • Salamh's avatar
      Salamh
      Joining in

      I cannot access any secure website , I got your connection is not private. I believe this is a problem with Virgin provider, if I switch to my non virgin mobile hotspots all is working.

  • Client62's avatar
    Client62
    Alessandro Volta

    Do you have a Hub 5 in Router mode, and have Smart Security enabled when you look in the VM Connect app ?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If you are sensible with your own security, you can turn it off.

  • Client62's avatar
    Client62
    Alessandro Volta

    Keep Smart Security disabled. 

    This is the second post in two days where Smart Security has gone wrong and caused the customer to loose access to web sites.

    After the utter mess of Child Safe is Smart Security already another similar abyss of trouble ?