No broadband, tv or any updates

What is being reported on...

...the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status) ?

Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If noythng shows on either - then call in to report it as a fault specific to you.

---

mphowell wrote:

I am really frustrated at the poor service from virgin. The broadband has been down for more than 4 days, which also provides the tv via a connecting box (not a TiVo box as advertised when I chose the package)

---

TiVo/V6 has been ringfenced to existing customers for several years now, new customers can either have the TV360 or the non-recording Stream platform.

TV360 does not carry live TV via the internet, but via the co-ax feed. This can sometimes fail alongside a broadband issue, but is not guaranteed to do so - depending on the nature of the fault.

Hi mphowell,

Thanks for posting and welcome to our community  😊

Sorry to hear you've been affected by an area issue. I've had a look at things from our side and everything looks fine.

If you're still having problems with the connection please let us know.

Alex_Rm