No Broadband for weeks
We've had no broadband for weeks in the CF5 area of Cardiff. Does anyone know why this is? Tech support next to useless. Keep advising it's a fault and will be fixed the next day which has been going on since end of March.
Forum Discussion
4 Replies
I'm in CF5 and have been fine.
Ensure you get all automatic compensation due to you for the complete loss of service
https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know/
We've (neighbours) had this message every day since 7/4/25. According to others it's been end of March.
Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011762296. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/04/2025 18:00:00. The Virgin Media Team.- ID: F011762296. Best wishes, the Virgin Media Team.
Came back on, fixed allegedly. Now flashing red router light and no internet.
- Martin_N
Forum Team
Hi Invader75,
Thank you for your post. We're very sorry to hear about the issue with your service.
How is the service today?
^Martin
