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InnesMcc's avatar
InnesMcc
Joining in
6 months ago
Solved

Broadband crashing about 2 to 3 times a week

I am having problems with my Broadband crashing about 2 to 3 times a week at around 21:00. Virgin have sent an engineer and he could not find anything wrong. Things were ok for around a month after he visited.  Now the problem has returned when I do a test it comes up with a message about the being intermittent strength. I have rebooted the router sever times which makes no difference after around 30 minutes all is good again.

Does anyone else have a similar problem and is there a way to fix it   

[MOD EDIT: Subject title changed for clarity]

  • If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

4 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

  • I am having problems with my Broadband crashing about 2 to 3 times a week at around 21:00. Virgin have sent an engineer and he could not find anything wrong. Things were ok for around a month after he visited.  Now the problem has returned when I do a test it comes up with a message about the being intermittent strength. I have rebooted the router sever times which makes no difference after around 30 minutes all is good again.

    Does anyone else have a similar problem and is there a way to fix it   

    • jbrennand's avatar
      jbrennand
      Very Insightful Person

      Stick to the original thread on this topic

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Hi InnesMcc 

      Thanks for posting and welcome back to the community. We are sorry for any issues with the Broadband.

      We have done several checks today and no issues or area issues are showing. Your levels are all in specification as well.

      Please follow the very helpful advice from Jbrennand (thank you) regarding doing a BQM and we can go from there.