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xbox_down's avatar
xbox_down
Joining in
2 years ago

New Xbox S will not connect to Hub 5 network

Help!

My Daughters Xbox S suddenly stopped connecting to the Wireless network broadcast from my Virgin Hub 5. I tried connecting it into the back of the Hub 5 using an ethernet connection and it produces the same DHCP error. 

I've pin reset my hub, power recycled the Xbox, exchanged the Xbox for a new one and concluded it's something to do with the Virgin Network.

All other devices in the house work fine, including my son's older Xbox. I've literally no idea what else to try.

Thanks in advance for any suggestions.

WW

7 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    "suddenly stopped connecting & DHCP errors"

    This is what one might see if Wi-Fi Pausing or MAC Filtering has been used.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    However the OP has done a pinhole reset and swapped the XBox for a different one. ?

    • xbox_down's avatar
      xbox_down
      Joining in
      2 years ago

      Thanks Adduxi. Any suggestions on how I might fix this? Or get someone from Virginmedia tagged into the thread?

       

      • xbox_down's avatar
        xbox_down
        Joining in
        2 years ago

        Hi Becky, did you ever get this resolved? I've just posted a similar / if not the same issue. Out the blue [I assume after a remote s/w upgrade from Virgin], my daughters brand new x-box s wouldn't connect to the wifi, reporting a DHCP error. I've tried literally everything, including returning the x-box and getting a replacement! Through a process of elimination I'm now 100% confident this is a virgin media hub 5 issue. Fingers crossed you got it sorted and I can take the same course of action. Best wishes, Warren

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    I often think 90% of console fails to connect are Mummy or Nanny wants Johnny to crack on with homework !