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BigBart100's avatar
BigBart100
Settling in
2 years ago

New router and new account. Connected and no internet

Hi

Just have new account and I set up ne router . Connected but no internet on any of my devices.

What is the problem?

2 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    May be waiting on "activation" - so call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi BigBart100,

    Thank you for reaching out to us in our community and welcome both here and to Virgin Media, were you able to activate the Router by calling the number given by jbrennand?

    Regards

    Paul.