Forum Discussion

Rocks's avatar
Rocks
Just joined
3 days ago

New hub4 doesn't recognise password that's on it

I can't connect to the new hub4. Password not recognised.  Can't get through to virgin . Don't know what to do.  Thanks 

7 Replies

    • Rocks's avatar
      Rocks
      Just joined
      3 days ago

      Been sent this one to replace a hub 4 that i think wasn't working. The password that's on the  new hub is not recognised. Trying to phone virgin has been knightmare

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 days ago

    Too bad the default password is not 1234 or changeme someone needs to be shot for thinking their be no problem with a random password for each hub. 

    • Tudor's avatar
      Tudor
      Very Insightful Person
      3 days ago

      I think you will find that OFCOM has mandated that all equipment must be shipped with unique passwords.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        3 days ago

        For wifi yes but it stupid for logging in a hub.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 days ago

    The most common reason for this error is trying to use the WiFi password rather than the settings passcode.

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    I can't connect to the new hub4. Password not recognised.


    1) Can't Connect to the Hub's menu

    Perform a 60 second reset & re-try using the Hub Password from the sticker.

    2) Can't Connect to the Hub's Wi-Fi

    If you have the Connect app, the new Hub may have reverted to the SSID / Password of the previous Hub.   If this occurs the old Hub's SSID can be seen as a Wi-Fi service.