Forum Discussion

megatop's avatar
megatop
Joining in
9 months ago

new hub pod not connecting

hi all,  having received replacement hub 5 for older model the wifi pod will no longer connect. having read a few posts it seems that this is something VM have to sort out.

any help much appreciated 

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  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Call the activation number 0800 953 9500.

    Request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    9 months ago

    Hi Megatop, 

    Thanks for your post and welcome back to our Community Forums. 

    Sorry your Pods are no longer connecting now that you've got a new Hub installed. 

    I have a good link here with loads of helpful information around our WIFI Pods if you're new to them 👉 WIFI Pods.

    I can also see Client62 has already given you some advice on who to contact, were you able to get through to them since you posted? 

    If not, we can help here on the Forums.

    Let us know!

    Meg