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Jezzpd's avatar
Jezzpd
Joining in
10 months ago

New hub didnt work. Engineer couldn't fix. Told 2 days, then another 2, then probably another 2. Stupid.

As above, but basically I'm without Internet for 8 days now, and simply keep being told 'another 2 days'..I need this working. Ridiculous.

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Jezzpd 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    Has there been any change in the situation since you posted? If not, did the engineer advise what follow-up action would be taken to fix the problem?

    Please pop back to us at your earliest convenience.

    Thank you for your support Cardiffman282 👍

    Regards,
    Daniel

    • James_ab89's avatar
      James_ab89
      On our wavelength
      10 months ago

      Hi Daniel,

      Please can you look at C-1406241327 and give me a call urgently today! 

      I’ve just joined VM and having similar issues! It’s been 7 days and no one has been able to sort the problem or got back to me. I’ve had technicians out several times who have checked cabling and changed my router 5x. All teams available to speak to via the phone (customer services, accounts and activations, cancellations/complaints) are all useless and no one has any sense of urgency or clue as to what to do to fix the problem nor get back to me with any updates! I’m absolutely furious and have lodged a complaint which as you guessed it no one has got back to me about! VM teams seem completely disjoined internally and can’t communicate with each other. Even the technicians say this is a joke I’m still without internet but can do no more for me as it has been escalated by their manager to the fields complaint manager who you guessed it, has not got back to me like everyone else! Please sort it out I can’t go anymore days without internet

  • James_ab89's avatar
    James_ab89
    On our wavelength
    10 months ago

    I’ve just joined VM and having similar issues! It’s been 7 days and no one has been able to sort the problem or got back to me. I’ve had technicians out several times who have checked cabling and changed my router 5x. All teams available to speak to via the phone (customer services, accounts and activations, cancellations/complaints) are all useless and no one has any sense of urgency or clue as to what to do to fix the problem nor get back to me with any updates! I’m absolutely furious and have lodged a complaint which as you guessed it no one has got back to me about! VM teams seem completely disjoined internally and can’t communicate with each other. Even the technicians say this is a joke I’m still without internet but can do no more for me as it has been escalated by their manager to the fields complaint manager who you guessed it, has not got back to me like anyone!