New Hub 5. Very slow upload on ethernet

Question

I received a new Hub 5 yesterday because I changed to the 1Gbs package. Upload and download speeds are ok on wi-fi (815Mbs down 104.09Mbs up) but on the only pc that has an ethernet connection upload is terrible.

PC Speeds

WiFi only, ethernet unplugged. 267.99Mbs down, 83.82Mbs up

No Wi-fi just ethernet 950.23 Mbs down, 3.6Mbs up

WiFi and ethernet 953.19Mbs down, 3.6Mbs up

I've changed the ethernet cable and swapped ports on the hub but no difference.

Anybody got any ideas what to try next? WiFi and ethernet are definitely connected to the new Hub5. Had an initial problem where they still wanted to connect to the old, disconnected , hub.

Many thanks

Colin

Client62 · Answer

Check for known faults in your streetCall 0800 561 0061 – this is an automated number.https://www.virginmedia.com/help/check/status/identification/identifySamknows RealspeedSpeed test the service to a Router mode Hub(3/4/5) + your device with the link below.https://www.samknows.com/realspeed/Once the test begins click on: Run full test to see all the stats.The speed at the Hub should reflect your subscription.Wi-Fi speeds for different devices and conditions are always variable.

colin99 · Answer

Phoned VM - new hub being sent.

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New Hub 5. Very slow upload on ethernet

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