New hub 5 no longer connects to white pods
Hello
at the beginning of Jan I was upgraded from a hub 3 to a hub 5 and the engineer ordered another WiFi pod for me on top of my existing one.
on the 6th Jan the connect app shows the two pods connected. Since then, the connect app says it can’t find them and both have a slow flashing white light.
I've phoned support but instead of talking to someone i was sent a link to my phone which reset my hub (constantly). It tells me some settings have changed but I’ve not altered anything since it was installed. Rebooted / reset hub multiple times and switched the pods on/off as well but they remain invisible to the hub and the connect app.
Pretty frustrating as I intended the 2nd pod to be wired to my laptop as I work from home and secondly, I pay for the pods.
Any VM team able to help me with this? Or open to suggestions from the community.
thank you.