Forum Discussion

Adamfreeman's avatar
Adamfreeman
Joining in
9 months ago

New hub 4 now no connection

I’ve just changed my WiFi router to a hub 4, I’ve now lost all connection even after waiting an hour as advised for installation

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Can take an hour or two to "go live"

    If it still hasn't, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number