Just renewed my contract but dropped TV and phone and just have broadband which I have increased from M250 to the M500 package. Will I be sent a new router? I currently have a V3 and tests show it recieving around 549Mbps but only giving out 164Mbps WiFi.
The Hub 3 is used for contracts up to 600Mb. It will cope with the 500 Tier.
Run a wired test on this site and post the results. Run the FULL tests please, as this will show all the information. http://www.samknows.com/realspeed
This will show the speed VM are delivering to your Hub. Any decrease over Wifi is up to you to resolve, as VM only guarantee 30 Mb over Wifi.
This is the best I can do, off the TV as I don't have a working laptop currently. Connected directly to the hub.
There you go. The Hub 3 is getting the full 500 Mb Tier speeds as noted above. Any Wifi issues will be down to the specific devices being used.
Unless you haggle during re-negotiation then no. New customers get a HUB5 with improved WIFI 6 AX for that tier (assuming clients can use WiFi 6). Old customers keep their old kit unless it's haggled.
The Realspeed Device figure of 91.3Mb/s means
the TV has a 10/100 Mbit network connector.
The 164Mb/s seen over Wi-Fi may also be the limit of the device,
especially if this is a similar figure to what was seen when on M250.
