hi i am waiting for ground force team to arrive today as planned for new cable at my property i've had no eta only message to say its today im needing my internet sorted by tomorrow as i work from home how do i get an update to when they will arrive
The external cables are usually installed by subcontractors who follow their own timescales and are very unreliable.
Is this for a new installation or a repair to an existing service? Have you been given a date for your service to start working?
replace existing cable
i got this message
still waiting had no response what so ever total joke of a service
Hi, it's Virgin Media. We're planning to do some external work on Mon 16 Jun at 37 Sturminster Close, BS14 8EH, but we don't need you to be there.
Forum TeamHi simonwray
Welcome back to the Community Forums.
Sorry to hear of your external cable replacement concerns. We can see on the systems on our side that you've already been speaking with the team who have assisted you with your query and are working to resolve this for you.
We recommend only speaking with one support contact regarding the same issue, as this can lead to confusion and further delays when multiple requests are made for the same thing on an account.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
