Forum Discussion

cb430's avatar
cb430
Joining in
2 months ago

Network Drop-off micro disconnects

As you can see by the Latency Spikes and Dropped Packets, my router is completely disconnecting from the internet for short periods of time at random. This affecting all devises connected via wifi and cat6. 

Anyone also experiencing this know a solution? Restarted router and no change.

1 Reply

  • Hello cb430,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. 

    We've looked into the issues that you're having a can confirm that there is an issue with your downstream power levels at the moment that would need an engineer visit to resolve the issues. Are you happy to go ahead and get a visit booked in to resolve your issues?

    Kind Regards,

    Steven_L