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Justabaggins's avatar
Justabaggins
Joining in
4 months ago

Need to order a second WiFi pod

Hi

I’m on the M250 Volt deal. I got a first WiFi pod for our kitchen and that’s doing ok (although the download speed is only 140 mbps compared to 250+ by the hub).

After trying to connect in a new bedroom,have used the VM Connect app and scanned my home again. The scan shows the download speed is only 7 mbps and upload 8mbps. Despite this there is no option to optimise my network or order a second WiFi pod. 

Please can someone help me order a second WiFi pod to sort out Thai new bedroom’s connection?

Thanks in advance 

 

  • Hey Justabaggins Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues you are having whilst trying to order a second pod.
    I will assist you and get this done for you.

    I will send a private message.

    Kind regards,
    Ilyas.

  • Thanks for speaking with us today Justabaggins 👋🏽

    I'm glad I have been able to assist and get you out the WiFi pod.
    Let us know how it goes once it arrives. 

    Reach out to us for any other queries you may have, and we'll assist where we can.

    Kind regards,
    Ilyas.