Forum Discussion

Chrissie7's avatar
Chrissie7
Tuning in
2 years ago

Narrow Broadband Width

Hi,

When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop.  I do use a booster between my Hub which is downstairs and my Studio which is upstairs. Does anyone have any suggestions that I could try so that I can get a more stable connection?  Unable to plug straight into the Hub.

Thanks in advance.

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    The best way to do this is to plug directly into the Hub on an ethernet cable.  What is preventing you from doing that ?

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Chrissie7, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your broadband. Taking a look at things here, we can see the hub has been online for quite a well. Can you please reboot this to refresh things and this should help improve things from the off. 

    I can also see that your downstream power levels are quite low. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,