Forum Discussion
- Filip04Joining in
Hello, I came to a small problem because my Virgin Media router fell out of my closet and completely broke and now I have no internet. This is very dependent on the fact that I am a student and have good internet for studying and doing tasks, but this is an impossible moment due to the router and attached here with a question where is the router request required and how can a new one be applied instead.
(Eng version)
- TudorVery Insightful Person
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
- TudorVery Insightful Person
Głównym miejscem do zgłaszania usterek lub wniosków serwisowych jest obsługa klienta pod numerem 0345 454 1111/150, jeśli masz telefon stacjonarny VM lub czekasz dwa lub trzy dni, aż członek personelu VM dotrze na Twoje stanowisko.
- David_BnForum Team
Thanks for reaching out to us Filip04, and a very warm welcome to our Community Forums!
Sorry to hear of the issues experienced with the router.
I understand that you have since been able to discuss this with our team.
Do please feel free to keep us posted and advise us if there's anything further required.
Thanks,
David_Bn
- Filip04Joining in
Unfortunately, I haven't done anything about it yet because I don't know how to go about it, I mean I don't know where to report a damaged router, where and how I can replace it. The payment period for the Internet is approaching and I cannot use it. If possible, could you help me solve this problem?
- Filip04Joining in
I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
- jbrennandVery Insightful Person
What did they say when you took the advice on here and called 0345 454 1111 - or just 150 if you have a VM landline - and reported it?
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