My newly installed hub 5 won't work with my ring doorbell devices.
My new Hub 5 works really well with all of my network-enabled in-house devices - mobile phones, central heating systems, radios, TVs, etc. but not my Ring door bell. Why?
Forum Discussion
Check the 2.4Ghz is set for legacy devices;
Access your Hub by navigating to 192.168.0.1
Login with the default login info (on base of Hub) unless you've already updated it.
Go to Advanced Settings > Wireless > Wireless signal
In the Wireless frequency 2.4GHz select Wireless mode > 802.11b/g/n/ax mixed
Select Apply changesIf this fails, either the Wifi signal is too weak and/or your Ring dislikes the Wifi 6 ax protocol of the Hub 5.
You may need to get an older 2.4Ghz b/g/ac Wifi extender for the Ring.
Thank you for taking the trouble to send me an answer. The hub 2.4 GHz signal was already set to the mode you suggested. The hub is no more than 5m from the ring device and Ring worked perfectly well with the "old" hub. It strikes me that the problem lies with Virgin rather than Ring given it worked perfectly well. The new hub isn't backwards compatible.
I'm not entirely sure what you mean by an older Ring Wifi extender?
Get a router that can do it with 1Gb ports and use hub in modem mode
We have seen this before for a number of 2.4GHz only devices ( cameras to air-cond units ) where the customer has an admin app on a mobile phone that is connected to the Hub 5 via the 5GHz band.
The issue being the Hub 5 appears to not pass traffic between the 2.4 & 5GHz bands so the admin app can not contact the IoT ( door camera - a/c unit etc ).
Many customer have made progress by disabling the Hub 5's 5GHz band via the Hub menu for a period,
this causes the mobile phone and in this case door camera to be on the same 2.4GHz band
during the set up process.Disable the 5GHz Wi-Fi band on the Hub 5 and try again.
Just put the ring doorbell through a TP-link range extender - 2.4ghz and 5 ghz.
it picks up the 2.4ghz signal and works.
Not sure if you've managed to get your Ring Doorbell to connect. We had the same problem for months and nothing worked. We have Ring gen 2 and Hub 5, the bell worked fine for over a year and suddenly it decided to disconnect from the hub. It worked fine on my hotspot though. We tried disabling 5ghz, split the 2.4ghz and 5ghz, creating a guest wifi, everything you can imagine. Contacted both Ring and Virgin Media and they were unable to help, with the latter trying to charge us to get someone from the support team to have a look at the issue. FINALLY, found something on the net and thought to give it ago and it WORKED 💪 We changed the router setting to Modem mode and then factory reset the router using the small button at the bottom. We then reset the Ring Doorbell, all good now.
