So, I noticed dropouts and slow speeds for a while, like 2-3 weeks and couldn't figure it out. Until I then saw my IP address has been changed and, on a look up it put me in Bradfield when I'm in London, how do I fix this?
Forum TeamHello Headache597,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection speeds at the moment.
I've been able to locate your connection on our system and cannot see any issues with your connection or in the local area. Are you still experiencing connection problems at the moment? If you're still having issues, have you tried to reboot your router to see if that can clear the speed issues that you're having?
Kind Regards,
Steven_L
Share some stats to evidence the speed issues.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
Please share a screen shot of the Full Test so we see the Down + Upstream speeds.
Handy Samknows Realspeed test apps are also available for iPhone and Android mobiles,
but again please share the Full Test results.
A lot of people would be very pleased to have their IP address pointing to a different location to where they actually are, it’s a good security measure!
i get that but my speeds are still messed up and drop outs continue.
Are the drop outs and slow speeds on wired or wireless connection? Do they occur on all devices?
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level
If no problems are showing then you should type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter.
When the page appears click on ‘Check Router Status’ (below the log in box) and when the page appears go to Advanced Settings > Tools > Network Status.
Then copy paste(don't screenshot) the information from the Downstream, Upstream, Configuration and Network logs.
You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality
Absolutely. Last time I checked I was in Andorra :)
It's been about 5 weeks now and still the same location error. How do i get this fixed? or is it literally a waiting game for it to correct itself?
The location shouldn't really make any difference unless accessing a site such as iPlayer, Disney+ etc which prevents you accessing the service due to an incorrect geographical location (it could actually work to your benefit and allow you to access sites where you should be restricted due to the geographical location)
Go onto https://whatismyipaddress.com/ and if it's still showing an incorrect location then click on the update my location link under the map on that page. Then scroll down that page, and after reading the Pro's and Con's click on the Proceed with update link.
If you are still seeing an unusual location,
make sure the ISP is reported as: "Virgin Media Limited"
https://whatismyipaddress.com/
Its still showing as 'Virgin Media Limited' just wrong City.
But returning to the first sentence of the OP, the eventual location change will not correct the reported signal problem.
