So, I noticed dropouts and slow speeds for a while, like 2-3 weeks and couldn't figure it out. Until I then saw my IP address has been changed and, on a look up it put me in Bradfield when I'm in London, how do I fix this?
If you are still seeing an unusual location,
make sure the ISP is reported as: "Virgin Media Limited"
https://whatismyipaddress.com/
Its still showing as 'Virgin Media Limited' just wrong City.
It's normal for the wrong location to be shown after an IP address change, it's the location of the person who used to have that IP address. It will update eventually (give it 4-6 weeks).
It's been about 5 weeks now and still the same location error. How do i get this fixed? or is it literally a waiting game for it to correct itself?
The location shouldn't really make any difference unless accessing a site such as iPlayer, Disney+ etc which prevents you accessing the service due to an incorrect geographical location (it could actually work to your benefit and allow you to access sites where you should be restricted due to the geographical location)
Go onto https://whatismyipaddress.com/ and if it's still showing an incorrect location then click on the update my location link under the map on that page. Then scroll down that page, and after reading the Pro's and Con's click on the Proceed with update link.
A lot of people would be very pleased to have their IP address pointing to a different location to where they actually are, it’s a good security measure!
Absolutely. Last time I checked I was in Andorra :)
i get that but my speeds are still messed up and drop outs continue.
IP has nothing to do with that setup BQM
Share some stats to evidence the speed issues.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
Please share a screen shot of the Full Test so we see the Down + Upstream speeds.
Handy Samknows Realspeed test apps are also available for iPhone and Android mobiles,
but again please share the Full Test results.
Forum TeamHello Headache597,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection speeds at the moment.
I've been able to locate your connection on our system and cannot see any issues with your connection or in the local area. Are you still experiencing connection problems at the moment? If you're still having issues, have you tried to reboot your router to see if that can clear the speed issues that you're having?
Kind Regards,
Steven_L
