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THPParidian's avatar
THPParidian
On our wavelength
2 years ago

Moving the wall box/socket

Good evening all. 

We have a little issue here with the box attached to the wall that feeds the HUB.

We have a new piece of furniture that we'd like to fit into an alcove that will give us more room and storage. Thankfully from wall to wall it fits perfectly. 

But rather embarrassingly, we didn't take into account the Virgin box. It's around a CM out. 

Basically my question is, can an engineer move the box from one side of the room to another? I've seen a few posts of routers being moved to other rooms so I'm hopeful it's doable..

Is there someone on the Virgin team I could talk to about it?

Thanks in advance. 

Ben

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Yes its a simple job that will cost £25.  To get it done......

    There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.


    Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for other social media platforms too.
    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

  • THPParidian's avatar
    THPParidian
    On our wavelength
    2 years ago

    Hi @jbrennand

    Thank you for the response. 

    I'll be sure to contact them and get it booked in. 

    Cheers, 

    Ben

  • THPParidian's avatar
    THPParidian
    On our wavelength
    2 years ago

    All booked for Friday. 

    I opted for the online chat. Was through to an agent within 15 mins.

    Sorted :).