Moving House

Hello,

Mid of January i have requested to move the address and upgraded to new speed of broadband internet. 

Virgin sent the box with HUB 3 to that property but i never connected or activated it.  

There was changes in the circumstances and i didn't move in to the planed property where the hub was delivered. Instead i end up renting out  another apartment and would like to get my internet back. I manage to get the box with HUB with me to new property.

1)At the moment - i cannot access the property linked with the account.

2)Account didn't show up on my mobile app and don't see the lates bills for new account.  p

3)Still paying for internet wat i don't have, paying them after receiving the link. Already 3 bills. 

4)Phone conversations with virgin consultants gave me nothing as they said we cannot help you. They said we can send a letter to the property with confirmation code. To the property wat i cannot access. 

Please advice on above how i can deal with that. Thank you.