Moving home, cancel or move connection?

Question

Hi guysI need some advice and wisdom. Due to personal circumstances myself and my family have had to sell our home and this is in progress. I recently arranged a new 24 month broadband only deal back in June. At the time I had no idea we would be moving.We are moving in with my parents for the next several months and they already have a VM account phone and broadband.If I cancel my broadband I will likely need to pay a fairly substantial early disconnect fee. I am wondering on the feasibility of simply moving my package to our new temporary address and having two accounts and connections, if this is even possible. Or simply taking the hit and cancelling and paying the penalty.Once we buy our own property again likely early next year I would probably look at VM again as my experiences have been generally very good.

John_FC · Answer

Thank you Micha for your detailed reply. That is much appreciated.It is indeed not an ideal situation and one which we are not entirely happy with but unfortunately left with little to no option.&nbsp;I suspect that paying the early disconnect fee will be the safest option in the long run.The installation would not be a problem at my parents. The don't mind, however as you say it would likely be problematic getting VM to do this. I suppose I could still ask the question though.I did consider just continuing to pay for the service and not using it but as you point out this will complicate things for myself and the new owner who will most certainly want their own service installed.Many thanks again 👍

newapollo · Answer

Hi John_FC​&nbsp;Have you spoken to your parents about the VM contracts?They might be in better position to cancel their account even if still in contract their early termination fees may not be as much as yours.&nbsp; &nbsp;If they are out of contract then they could cancel without any ETF by giving 30 days notice, You and your parents could then share your connection and the costs?&nbsp; &nbsp;If that works they could order a new connection when you move out and they would pay new customer rates?Another scenario, and please don't take offence.&nbsp; I'm not prying and&nbsp; have no need or desire to know, but if you are moving in with your parents due to finances then have a look at Virgins Essential broadband tariffYou would be eligible for that tariff if you are claiming either Pension Credit, Universal Credit, Income Support, Income-based Jobseeker’s Allowance, or Income-based Employment Support Allowance.If you do qualify for the above then since you’re already in a contract with VM they can swap you over to one of the Essential broadband packages straight away and you won’t have to pay any fees or extra charges. (That also means you don't have to pay off any early termination charges)&nbsp;

newapollo · Answer

I had thought that but it may be a temporary situation, or possibly the workaround may apply to the OP's parents.&nbsp; Also&nbsp; the suggestion may possibly help another community user in the future.

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Moving home, cancel or move connection?

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