Moved into new home, no internet.
The engineer came out to my new home on saturday and said the internet at my old house wouldnt work now but it did continue to work, i moved all my virgin gear over yesterday, plugged it all in and n...
Forum Discussion
Did you go through the formal moving process with VM to set up the move to your new home?
No i grabbed an engineer off the street and had him install everything for me.
Bit hard to follow this. You said you had a VM tech at your new home on Saturday but that VM tech was only there because you happened to meet them in the street?
See reply from nodrogd here on a similar topic
You need to call VM to advise them that you have moved home and to update your account accordingly
no i was being sarcastic lol of course i went through the formal moving process thats how i had an engineer at my new house.
So i called up virgin 3 weeks ago and told them i am moving, they closed my account and created a new one with a new contract for the remaining 8 monthsof my 18 month contract.
They booked an engineer for saturday who came and fitting the wall box inside my lounge and upstairs bedroom, he told me my internet would no longer work at my old house from this point onwards which was incorrect.
He told me i need to bring my stuff and its literally plug and play. The tv box works but no internet.
Probably best to avoid sarcasm as it doesn't travel that well via the medium of forum posts, especially since you are asking contributors on here to try to help you and your first post contained so little detail and information.
There is a second post from nodrogd here which gives some info on hub lights and what they might mean
Possibly you have a connection or activation problem (probably the latter if you have already had a tech out to install).
Call VM and explain the problem. If it is an activation problem they may be able to deal with that remotely.
One of the VM forum team will also reply here in due course but it might not be for a few days.