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Anonymous's avatar
Anonymous
17 days ago

Moved house, upgraded from 250 to 500 and still WiFi is dropping out everyday and my first bill is wrong!

I've tried everything. We've rebooted, we've done all the fixed and yet despite the good speeds quoted on VM speed checker our internet is dropping out 9 times a day. We can't stream or work reliably on it. We've tried the wired connection to our TV and that doesn't work eitner.I 've tried contacting virgin on WhatsApp phone and message and I've got nowhere. They just ask me to reboot...and keep fobbing me off. It doesn't work. Now we are have an extortionate incorrect first bill and had rubbish WiFi for a month. I'm at my whits end please help. 

WiFiissues

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    14 days ago

    Hi Anonymous 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your service since moving home. So that we can assist you we would need to bring you in for private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Anonymous's avatar
    Anonymous
    14 days ago

    Replied. Considering I was told the complaints team would contact me within 2 days, I'm surprised anyone read this.