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greganew's avatar
greganew
On our wavelength
8 months ago

Modem Mode | Hub 5x | Cooling off period

The dream came true and Virgin laid the fibre and offered FTTP in an area where my ADSL would be lucky to get 32 Megabits per second. I did my research and found that Modem Mode is possible so that I can use my existing Asus router / Wifi 🙂

Service was installed and as soon as the engineer left I logged in and there is no Modem Mode 😞

Found this, https://www.reddit.com/r/VirginMedia/comments/1ah1boq/hub_5x_working_modem_mode, which worked first time and my Asus got a Public IP and I was in business 🙂 

Wife complained about where I had meticulously setup all the kit, there's a lesson in there, so I moved it all, and it never worked again, despite running through it several times.

Before I cancel the service is there anything that can be done from the Virgin side of things to get Modem Mode working in a stable fashion within the next 5 days?

I see people have been asking for this for a very long time. I also see that some people report they have newer firmware than me, 1.2.1b / 2.40.13-2210.4, but it sounds like it's some phased roll out.

I also found some threads talking about a device that can be used but found that very high temperatures are reported and cooling may be required, so I'm not tempted by the option.

So, before I cancel, dig out my Vigor 130 and go back to BT, is there anything that can be done?

Thanks in advance.

Greg

 

Customer Choice
modem mode

29 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    Well it be 7 days for a renewal but likely and VM do do this give you a 1 hour lease which then goes to 7 days

    So are you using the 10Gb port or 1Gb?

    • greganew's avatar
      greganew
      On our wavelength
      8 months ago

      lol! I'm using port 1 (the top port) to the Asus and port 4 (the 10GB port) to manage the Hub 5x. I'll faff around with routing to manage the Hub 5x another day!

      I've had 10 years of very stable 32 Megabits per second ADSL from BT. I have everything crossed that this unsupported configuration plays ball!

  • greganew's avatar
    greganew
    On our wavelength
    8 months ago

    Hey Legacy1 and Adduxi

    I've gone through the process in the Reddit post again and I am in Modem Mode

    My Asus RT-AX86U has an IP from the Hub 5x

    It's set to DHCP

    With Continuous Mode

    Everything looks great:-) 

    Ultimately I need this to be stable as glitchy internet will create undesirable friction with the wife and kids!

    I'll leave it all powered on for a couple of days, see how stable it is, then in a few days I'll reboot it all and see what happens. I'll report back with the results.

    Any idea how long the Public IP DHCP lease is? That going through a renewal should be a positive sign.

    I'm off to enjoy some fast downloads and maybe a beer!

    Cheers,

    Greg

    PS: I realise this is not supported. If I am to remain a customer then a stable workaround is required. #CustomerChoice

     

  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    May it did work then VM stopped it from working?

    look on the hub for the MAC change the last bit to the hex from what it is and try with a PC with that MAC

  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    If modem mode worked I don't see why it stopped working unless you never had it working in the first place? or different port used?  

    • greganew's avatar
      greganew
      On our wavelength
      8 months ago

      Hey @Legacy1, it was 100% working:-) My Asus RT-AX86U internet interface was configured for DHCP and was showing a public IP, 86.x.x.x from the Hub 5x. After the power down #BlameTheWife, it never worked again and despite many tries the Asus never got a DHCP address from the Hub 5x.

      To me it looks like the Hub 5x does not reliably provide a DHCP address to my Asus RT-AX86U.

      Any suggestions?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        8 months ago

        Maybe when you first tried it was on an older firmware and it later updated after the power cycle when you moved the kit? Who knows. However it’s not supported or even meant to be visible, so I guess there is no point in trying. 
        The other method seems to work (?) but it’s very expensive and could be shut down by VM at some point, so again not worth it.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    8 months ago

    The Hub5x does not offer modem mode ATM -  and little prospect of it happening in the near future (just search this forum).

    Best option is to use it in router mode and stick the Asus into Access Point mode so you can use its wifi functionality