Forum Discussion

Pincushion31's avatar
Pincushion31
Tuning in
2 months ago

Missed Appointment

I was due a visit from an engineer today between 12 and 4, but never heard anything. On checking my letterbox after 5, there was a note to say the engineer had called at 13:20. I have a doorbell that was not rung. I live upstairs, with a door at the top, so I'm unlikely to hear indistinct knocking. I object to being charged £25 when I have been in all day. Plus my intermittent internet is still continuing from at least a month ago. Therefore I require snorher appointment and request that the engineer USES THE DOORBELL. I look forward to hearing from you at your earliest convenience. 

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi Pincushion31,

    Does the doorbell use the wifi?  If so it's possible that the doorbell won't be working 100 per cent of the time due to your intermittent internet.   The techs/engineers generally (though not always) send a text message around 20 minutes before they are due to arrive, so I suggest you make sure that you have up to date contact details in your My Virgin Media account.

    It can take a couple of days for a member of the forum team to pick up your post (possibly longer with it being the Christmas period and associated bank holidays) so if you want quicker access you should either phone VM and select option 2 (faults) when dialing 150 from a VM landline, or 0345 454 1111 from any other phone.

    You can also get in touch using one of the following contact methods:

    WhatsApp: 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia/

    Or Instagram DM (@virginmedia)

    Again responses may be slower that usual due to the holiday period.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      2 months ago

      Thats a interesting catch 22 no internet no doorbell to fix internet...

    • Pincushion31's avatar
      Pincushion31
      Tuning in
      2 months ago

      Thank you. The doorbell doesn't use the wifi, nor did I receive a text shortly before the engineer arrived. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Pincushion31,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your connection and the visit being missed. An engineer should ring you if you don't answer the door. We apologise that this didn't happen.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L