Forum Discussion

valleyboy22's avatar
valleyboy22
Dialled in
2 years ago

manually connect an appliance to 2.4ghz?

hi,

Is it possible to manually connect a device or allow it to be added to a hub 4 via the router?

The device only uses 2.4ghz and mine is set for both and 5ghz in the router settings but it still wont add it?

Surely there is a way around this to get it to work without messing with the setting?

 

Thanks

 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Worth a quick try is to log into the Hub settings and tick "disable" the 5GHz wifi band.  Restart and as the oinly band is now 2.4 - you should be able to connect your device to it.  Then go back in and re-enable the 5 GHz band - that should sort it.  Could also disable the "smart wifi" "channel optimisation" to stop it searching/hopping between channels.

    If it doesnt sort it, you can rename the SSID's to individual ones like xxx-5 & xxx-2 so each device can be forced to the frequency you want it on.

    • valleyboy22's avatar
      valleyboy22
      Dialled in

      Thanks and worth the try. did the re-name thing and all my devices needed to be re done and was a pain so i reset the router.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi there valleyboy22 

        Thank you so much for your post and welcome back to the forums, it's great to have you here. 

        A big thank you to jbrennand for the advise, to clarify were you able to try this at all?

    • valleyboy22's avatar
      valleyboy22
      Dialled in

      Hi. Yeah did this last night and even connected it which i switched both back on and then the device disconnected. I did rename them to separate the two signals last week but all my connected devices which was on 5ghz disconnected and would have to do them all manually one by one. Reset the router once realised this and all connected again. I just don't understand why the device wont connect to the 2.4 when they are both active. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Some devices can’t work with a single SSID. It’s not the fault of the Hub. Just disable the 5Ghz band temporarily and connect the device. Then re-enable the 5Ghz band.  If this doesn’t work then you need a 2.4Ghz WiFi extender for this device. 

    • valleyboy22's avatar
      valleyboy22
      Dialled in

      Tried this and the device stopped working again when enabled the 5ghz again. What's a 2.4ghz WIFI extender please?

  • Can you suggest a basic cheap one if that's the case please? Not sure what i will be looking for on amazon just to connect the device to use it. Thanks

  • Would the vm pod extender which i have got and not plugged in do this?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      No, the Hub and Pods need a single SSID to work. You can't split the bands.  But you may be able to connect that simple 2.4Ghz extender and connect your device to it.  If it doesn't work, you can return the extender.  Note that extender is a N300 Wifi model, so will be slow.