Forum Discussion
- legacy1Alessandro Volta
https://community.virginmedia.com/discussions/Wireless/degraded-broadband/5621777
- nodrogdVery Insightful Person
Are parental controls turned off, as these can affect website connectivity?. You can prove this by using a different DNS server to Virgin's to access the internet.
Virgin does not monitor individual lines, so if there are signal issues at your own property, Virgin don't know about them unless you inform them.
Lastly, the OFCOM compensation scheme is only triggered if there is a TOTAL LOSS of Broadband or Landline service continuously for a period exceeding 48 hours. If you have a partial service you do not qualify.
- Richardr1Superfast
It appears to be back here - so try again.
Goodness knows why they couldn't pin the posting that legacy1 points to at the top of the forum until things resolve themselves.
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