So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to Hub 5" followed by "Please place your Wi-Fi device near the Hub 5". Firstly the messages do not identify which devices these messages refer to, but also the whole purpose of Wi-Fi is NOT to have the device immediately adjacent to the hub. I already need two Wi-Fi extenders to get the signal from my router (upstairs study) to devices (including TIVO box) in my downstairs lounge. Questions:1. What Device is having a problem (is there a simple way to identify this)?2. Are Virgin Media honestly saying they cannot provide a stable Wi-Fi Service unless I put all my devices in the same room as the router?

I find this very infuriating. The response to poor support and equipment from VM (my provider) is to simply expend more money on appropriate equipment myself. Isn't about time VM stepped up to the challenge and corrected issues created by their own (supplied) equipment. The VM response was simply to ask - did the help from others (buy new kit) help. Well VM certainly didn't help!!

Echo everything you've said 100%, having again been foolish enough to accept an "upgrade" for Virgin devices and had a Superhub5 for about a week. Appalling design, and experiencing WORSE coverage than before! The responses are completely missing the point. The hub is happily saying "I know about the attached devices, have checked each one and know there's a problem with some specific devices, but I'm not going to bother TELLING you which ones - you're going to have to start disconnecting everything and figure it all out by yourself". This is one of the many reasons why I've terminated my contract, and it seems they're not even bothering trying to get me back this time.

In addition, the Hub 5 status overview shows connected ethernet and wi-Fi devices, but these are not picked up in the full connected device list even after a refresh. Why are same devices not shown in both lists?

set the hub5 as modem, get the better wifi router like ASUS etc . job done !

As above. Plus do the low signal alerts specify a MAC address for the affected devices? If so the devices can be identified via their network settings.

low device signal strength on Hub 5 | Virgin Media Community

33 Replies

Client62
Alessandro Volta
7 months ago
Beth_G is advising of another problem with your internet connection that is unrelated to the Wi-Fi signal.

It should be possible to see on the Upstream / Downstream tabs of the VM Hub the concern with signal levels to the VM Hub that an engineer is required correct.
legacy1
Alessandro Volta
7 months ago
I would bet downstream power levels are not to blame
The hub wifi is just bad
Chris_Myers
Superfast
7 months ago
Tonight my hub reports no issues without anyone doing anything.
Client62
Alessandro Volta
7 months ago
What is on the Upstream / Downstream status tabs that caught the eyes of Beth_G ?
Chris_Myers
Superfast
7 months ago
Downstream Power Range 6.5 to 8.9 Across channels 1-31
Upstream Power Range 42 to 42.8 Across channels 0-4
- Tom_W1
  Forum Team
  7 months ago
  Hi Chris_Myers thanks for your reply.
  
  I can see your comments but also noticed you are now in a PM conversation with Beth directly.
  
  If you've got any further concerns with this matter, please continue to talk to her via that avenue.
  
  Many thanks
Client62
Alessandro Volta
7 months ago
Is the issue in the stats for the 3.1 Channel data ?
- Chris_Myers
  Superfast
  7 months ago
  3.1 Upstream channels
  Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
  12 10.4 37.5 2K QAM 256
Chris_Myers
Superfast
6 months ago
Suggestion was to send out an engineer - suprisingly "miraculously" resolved without an engineer visit

Forum Discussion

low device signal strength on Hub 5

33 Replies

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3.1 Upstream channels
Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation
12	10.4	37.5	2K	QAM 256