Forum Discussion

tombuilder's avatar
tombuilder
Tuning in
2 years ago

Lost access to websites based in China

I realised that I've lost access to a lot of websites based in China about 20 days before. I've called the technical support and they told me they don't have this issue on their side but I guess this would be a nation wide problem rather than only to myself. I don't have any restrictions in the virgin media settings. They wanted to send somebody over to check in my house but I thought this is ridiculous since I don't think this is a hardware issue at all. Here are examples of websites I cannot visit. Please help. Many thanks.

.pku.edu.cn

.tsinghua.edu.cn

and all websites of chinese universities...

.sohu.com

 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The 3 links worked.

    Below is a screen shot from the first link ...

     

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Share screen shots of the error messages from the browser please.

    In the VM online account we have "Child Safe"  Disabled.

  • tombuilder's avatar
    tombuilder
    Tuning in
    2 years ago

    The symptom is once a web address is entered, there is no response for a long time and then a blank page or a partly loaded page as posted is shown.

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter
      2 years ago

      You say this started about three weeks ago. What happened then in terms of your software (antivirus, firewall, default browser, browser apps) and hardware (do you use your own networking kit)? Please specify the software /hardware being used as per above. 

  • tombuilder's avatar
    tombuilder
    Tuning in
    2 years ago

    I didn't do anything. All my computers and mobiles have the same problem, including Mac, PC, Android and Iphone. 

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Hi tombuilder,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about the loss of access to those sites. 

      To confirm, do you use any VPN's?
      ^Martin

      • tombuilder's avatar
        tombuilder
        Tuning in
        2 years ago

        No I don't use VPNs at all. As I said, all my computer and phones are having the same problem.

  • jxie93's avatar
    jxie93
    Joining in
    12 months ago

    I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before. Did you ever find a solution to this problem?

    example: taobao.com

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      12 months ago

      Hi jxie93,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some issues accessing certain websites.

      Can you confirm if you're able to access these when not using the WiFi?

      So you have any VPNs active?

      Have you checked your websafe settings via your online account?

      Alex_Rm

      • jxie93's avatar
        jxie93
        Joining in
        11 months ago

        Hi

        - I am not able to access mainland China websites using wifi using any devices. I tried disconnecting Virgin Media wifi and use mobile network instead, and it works fine.

        - I am not using VPN on any devices

        - I have checked the web safety settings in my account is turned off

        I have already contacted technical support and confirmed there is nothing wrong with hardware and settings on my end. If this is a service related issue then I would like to escalate this to the relevant team. Thanks

  • asim18's avatar
    asim18
    Rising star
    11 months ago

    tsinghua, soho and taobao are all responding to my pings. PKU is not.

    If the servers which are responding to my pings are not responding to your pings I would assume you are being blocked by the web server's firewall.