Forum Discussion

garygrey's avatar
garygrey
Joining in
6 months ago

Longer Router Cable

hello people ! hello Virgin mobile

three questions

first :

why there is so hard to find any contact to you, via emial nithter phone(I don't mean soulless bots) for simple requests?

really I had to sign up , create account , verify on this forum, just for simple request? wasting time

 

second one is, HOW I can contact you in simple way?

 

and third: how to order that free-of-charge longer coax cable for broadband?

and if it's impossible (if) could you recommend some coax cable either another compatible router then can buy by myself?

due to short cable I connected my old router yesterday, it works , but then after checking speeds etc at your website it's said something like "blah blah incorrect"

 

 

[MOD EDIT: Post split to create own thread]

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there garygrey 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. Just so you are aware we have split your post off to be it's own thread so we can assist with your issue directly. 

    I am so sorry to hear that you have faced an issue contacting us previously, so you are aware you can reach us by calling on 150/0345 454 1111, you can send a WhatsApp message to  07305 327 112, you can pop a DM across to our Facebook, X or Twitter accounts and you can always pop a post here and we will answer as soon we can if our community team cannot assist first. 

    We can offer a coax cable of 10 meters or 15 meters, would either of those suit? 

     

    • garygrey's avatar
      garygrey
      Joining in
      6 months ago

      thanks for your answer and contact number!

      10m is more than enough; do I need to book a technician or can I install this cable myself? (or buy it, but I suspect it is not a regular COAX cable)

      best regards

      • David_Bn's avatar
        David_Bn
        Forum Team
        5 months ago

        Thanks for coming back to us garygrey - we'll need to take a look into this to confirm for you.

        Check out the envelope in the top right hand corner for a private message from me

        Thanks,

        David_Bn