Hi, we had VM installed in the past month but I think the router is not in the best place as the signal keeps dropping out in the room (a conservatory) where my husband works from home. I think perhaps we need a longer fibre optic patch wire (maybe 5m long) so that we can move the router nearer to the back of the house. Would it be possible to order one here, please? It's a thin white wire with green connector ends, if that's of any help.
One could also run a network cable to the conservatory, they are very inexpensive and it would give a perfect connection for work from home.
Forum TeamHi Debsupea,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
