Hi
I am a relatively new VM customer and when getting my broadband installed the engineer only had 1 size of cable. He said he would drop a longer cable into me as my Hub is not positioned in the ideal place due to my house layout. Sadly the engineer never did drop the other cable around 😞
Is there anyway to get or request a long fibre optic cable so I can move my hub to a more suitable location?
Thanks
It's usually a £25 for a non fault call out, however as you are a new Customer, you "might" be able to get this waived?
Hello Choobathingy
Thanks for your first post and welcome to our Community.
Sorry to hear the engineer has not got back to you with a longer cable.
We can get one sent our for you.
Depending on what length you need?
They are in 5.10 or 15 metres length. Anting longer and we would look at sending a engineer back out. Free of charge of course.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Afternoon
Just had hub5x installed in last couple of weeks but require 15m cable. Can this be arranged please?
Hi rw1101
Thanks for your post, welcome to the Community Forums.
We're afraid that we cannot assist with accounts on the XGS-PON network from here, you'll need to call and speak with our ring-fenced team on 0345 454 1111. You'll be automatically put through to the dedicated team who can help with your request.
Sorry again that we couldn't be of more help from here!
Hello Choobathingy.
Thanks for those details.
Just so you know a 15 metre cable has been sent out for you now.
Can you please let me know once you have received this.
Gareth_L
How would I go about getting a longer cable as where my 5x hub was installed in November by the engineer is in middle of hallway and is getting in the way as the hallway is narrow I was told by the person who installed it that I would receive a longer cable after Xmas but never did thank you
Hi Andyshaw1991,
Thank you for reaching out to us in our community and welcome, sorry to hear the Router is currently in the way where it was installed and that you haven't received a cable you were expecting, I will be more than happy to get this resolved for you and send cable, so I can please look out for the white envelope to join a private chat.
Regards
Paul.
Hi VM team,
I'm trying to get a longer cable for my hub 5x as well. How would I go about this please?
Thanks
Thanks for reaching out to us AlexCapricious.
As per my colleague's post below, would a cable of 5, 10 or 15 meters in length be suitable, or does need to be of a longer length?
Thanks,
David_Bn
Hi David,
Thanks for replying
5m should be sufficient.
Thanks
… and why can’t the Forum Team help you when they did help the previous posters?
