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TreacleTart's avatar
TreacleTart
Joining in
27 days ago

Long term broadband outage in North London

Hi This about BIG WiFi outage in North London

I'm new to this so bear with me.  I had M125 "Fibre" (not anywhere near fibre optic and slow and un reliable for the last few years)  in Camden in London NW! and it has been totally offline for about 25+ days from July - Decmber 24th 2024.  -  Their compo policy cites £9.46 per day for every day offline.  They initially offered me £15.00 and after an exhausting series of telecoms upped to £30.00.  I was not a happy bunny !   After some vigorous conversations with their Resolution wotevs Team, threats of Ombudsman, Local press and a researcher from BBC Breakfast, I settled for 14 days of compo - about £136.??

Has anybody else in North London had this proble I wonder ?

  • Hey TreacleTart, thank you for reaching out and I am sorry to hear this. We understand this is frustrating when there is an outage.

    We do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days  and then you get £9.76 per day for a total loss of service. Please see the link for a full break down regrading this. https://virg.in/autocomp.

    The outage will be effecting everyone in the area not just you.