Forum Discussion

Lendotexe's avatar
Lendotexe
Joining in
3 days ago

Re: Disney+ showing USA content

This has been going on for a few days now and I have noticed multiple posts outlining the exact same issue. Annoyingly, some of these posts have been marked as solved when they very clearly have not been solved in the comments.

I have been in multiple live chats and been told I'd be contacted by mobile to no avail.

This issue seems to only be happening all in one particular spot of the UK, the teesside area.

Its very clear that nothing can be done from the users side and Virgin need to sort it out on their end.

10 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    If you have a company VPN that does not work, that is your firm's problem to solve.

    Some customers have location issues with USA based TV streaming services 
    that appear to be using a defective IP to Location lookup.

    If you are affected, try with the Netflix test with http://www.fast.com click on Show more info, looking bottom left for me it shows "Client   Ipswich, GB" a valid estimate.

    If FAST.COM returns a wildly false location, compare that to an IP to Location service that appears to be working correctly :  https://whatismyipaddress.com/

    • Lendotexe's avatar
      Lendotexe
      Joining in
      3 days ago

      I do not use a VPN. Client shows Stockton, US. It’s clear they’ve mixed up Stockton UK with US. I just don’t understand how that can’t be rectified after nearly a week…

    • AbrarAyub00's avatar
      AbrarAyub00
      Joining in
      3 days ago

      “Your firm’s problem to solve” holy glaze

      Fast.com shows Stockton, CA.

      whatismyipaddress shows Basinstoke 🤔

  • AbrarAyub00's avatar
    AbrarAyub00
    Joining in
    3 days ago

    It’s ridiculous now, makes no sense at all.

    I work from home so it’s caused massive issues as I was unable to log in since I’m ‘in the US’ and I’ve had to travel to office every single day, spent more money on petrol

    • Lendotexe's avatar
      Lendotexe
      Joining in
      3 days ago

      You’d think it’s a major security issue as well, how this hasn’t been resolved yet is beyond me.

      • AbrarAyub00's avatar
        AbrarAyub00
        Joining in
        2 days ago

        It’s insane, customer services have no clue what’s going on

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    The Forum Mods are aware of the issue and are working on resolving it.   A fault ticket has been raised  F011978457.  They will respond in the thread <Here> when there are any updates.

     In the meantime the ModTeam​   have asked if  customers with this issue to, "please pop us a PM with a traceroute and the destination IP"

    It would be helpful if you could repsond to their request as it may expedite a solution.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 days ago

        Why does the thread say it’s solved?

        Lendotexe​ 

        The ModTeam​  have actually explained on the Solved post itself within that thread,

        "[Mod - marked as solution for post visibility only, please PM us with the above information]"