Forum Discussion

TAZMANUK's avatar
TAZMANUK
Knows their stuff
11 days ago

Loads of post and pre errors in hub 5

Hi has engineer out yesterday as we was getting high packet loss, he checked all the cables inside, outside and changed my connection to another one in the cabinet and also changed the hub 5 to a new one.

I'm not seeing any issues as such however in the logs they are loads of pre errors and post errors, the hub 5 was rebooted as I altered the WiFi password, and the log had zeros when I checked however their on every single down load channel, is this something to make the engineer aware again.

 

  • Client62's avatar
    Client62
    Alessandro Volta

    Post the Downstream / Upstream stats if your looking for assistance with this.

  • Client62's avatar
    Client62
    Alessandro Volta

    RxMER is good.

    Watch the error numbers, if the errors counts are now fairly static the fault has passed, 
    but if errors are still rising quickly a noise issue or VM kt fault persists.

    • TAZMANUK's avatar
      TAZMANUK
      Knows their stuff

      Ok one theory when engineer left he had plugged the phone in the wrong tel port didn't realise this until the following day as no one used the phone line and family member called wife's mobile to say can't get through on landline until I checked and he had connected in wrong port and I corrected it, would that have caused these errors or not 

  • Client62's avatar
    Client62
    Alessandro Volta

    The errors are about what happens between the VM Hub and the Street Cabinet over the external coax cables or the RFoG platform. 

    Connecting to the inactive TEL 2 port just means the telephone would not work.

    • TAZMANUK's avatar
      TAZMANUK
      Knows their stuff

      Ok cheers, I'll reboot the hub to refresh these errors tomorrow as people are using the internet at moment so then I can then know for sure even though I did this yesterday when renaming the WiFi ssid, and changing the password

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi TAZMANUK 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns with the errors since your engineer's visit. 

        After you've been able to reboot the router, please do keep us posted should you've any further concerns at all, we'll be here to help on the Community Forums if needed.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Agree, as above.  Reboot and note the PostRS errors, they should remain at or close to zero.  Anything else and the Hub is loosing data and having to request re-transmission.  Could be loose connections, corrosion, cab fault etc. etc.  It needs resolving irrespective of the cause.

    • TAZMANUK's avatar
      TAZMANUK
      Knows their stuff

      Had 2nd engineer out, checked all connections inside and out he noted and asked who put third slotted on outside I said no one has been at the box outside only time was when we had to have a repull 3 years ago due to cable damaged somewhere, he changed that to a 2 way splitter, pin hole rest the hub, only pre errors on some channels are 1,2 and 3 and have stayed like that over a week.

      However the original errors have returned which he looked at and told me to ignore

      DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided

       

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi TAZMANUK 

        Sorry to hear of your error concerns. 

        Are you experiencing a service issue with your connections at all since the engineer, or is it just the errors showing that are causing your concern?