Lack of service and communication.
So, for a few years I've had this issue where my connection will drop out entirely. Out of nowhere.
I've now had 8 engineer visits, the hub replaced twice, the cables leading from the back of my PC all the way to the box outside replaced, parts of it twice. Ethernet cable replaced twice, the second being an upgrade to the quality, despite knowing it wasn't the issue. Splitter outside the building rewired and then replaced.
The issue yet persists.
I try to cancel my contract, but I'm told I would get fees if I did so, because you haven't "exhausted options" yet when I ask what options there are, they simply send out yet another engineer. I'm on first name basis with a few of them. The last guy came and said "I can run the basic tests but there is nothing at this property we can fix anymore." They all agree the issue is not here.
Yet customer services will not listen nor acknowledge this.
Instead I get a tutorial on how to restart my router! Fabulous. Or how to make sure the wifi connectivity isn't the issue, despite repeating MULTIPLE TIMES that I am connected via ETHERNET CABLE.
I have spent time and my own money, cancelled plans and rearranged work obligations to try to get this resolved, and yet I find myself in the same position I was before; an issue with no solution and denial for my cancellation with no explanation.
What the hell am I meant to do? Why won't you cancel the contract without trying to squeeze more money out of me for a terrible customer service experience and absolutely abysmal internet service?