Forum Discussion

Justworkplz's avatar
Justworkplz
Just joined
9 months ago

Is there anyway to stop repeated long updates on hub?

This is so frustrating and has been happening for 4 or 5 months now.... Is there anyway to either stop these updates (green lights are showing and the arrows flashing). I'm meant to be working from home today but I've had no Internet since 11ish, router is updating (again). In the past I've tried everything, restarts, changing the connections, resetting it etc. 

This happens a few times a week, seemingly at random with the WiFi down for anywhere between 2 and 10 hours. I can't work, listen to music stream any TV. If I can't switch them off is there anyway to schedule them to be overnight not in the working day? Any help would be much appreciated. This is repeatedly costing me 20 quid for extra phone data which is not great inside my house or for what I need as my hotspot is designed for this level of use. 

4 Replies

Sort By
  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    "green lights are showing and the arrows flashing"

    On our Hub 3 this usually means there is no RF signal & the local VM RFoG platform has gone down.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Once done we can comment.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Firmware updates to the Hub are very infrequent. You have a different problem. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 months ago

    Hey justworkplz, thank you for reaching out and I am so sorry to hear about this.

    I can see you've spoke to the team since this post, did they manage to help at all?