Anthony01
9 months agoJoining in
Is the warpath the only option?
Complaint submitted in February, no updates or contact in relation to it since start of April.
Ongoing issues, when queried over the phone, are explained with the same information on your service checker web page (thanks, I guess).
Last attempt to get information on what’s causing the intermittent issues was explained away as “upgrading your area” - where is the planned outage notice? How long is the work expected to last?
Why is there an expectation that I will just suck it up and put up with regular extended periods with no service (in the middle of my god damn work day too!)?
Can someone explain how a communication company can be so incomprehensibly terrible at communicating?
Do I really have to escalate to the ADR to be treated fairly here?